Appliance manufacturer Beko has increased its call centre capacity by 20 times to cope with customer queries over its 500,000 fridge freezers, which pose a potential fire risk. It has three call centres operating on Saturday and Sunday and has increased its capacity to offer free modifications by five time and 'plans to increase further'.
The company has also provided an online check for concerned consumers, allowing them to supply contact information and for a modification appointment to be arranged.
The Beko fridge freezer models affected were manufacturerd between January 2000 and October 2006. These have a serial number that begins with either 00, 01, 02, 03, 04, 05 or 06 and can be found on a label inside fridge. Other Beko branded models and all Beko frost-free fridge freezers manufactured after this date are unaffected.
In a statement provided by Beko: "We had already spoke directly with tens of thousands of consumers."
It added: "Over 500,000 of these products have been sold and most have been safely in use, some for over 10 years. It is important to realise that the risk to consumers is extremely low. You can continue to use your fridge freezer, but as with any electrical product, if you notice anything different please contact us. Our original plan, as discussed and supported by Trading Standards was for a phased approach in order to minimise consumer delay and concern."
For more news, views and product trends get your FREE issue of Kitchens & Bathrooms News
No comments:
Post a Comment